Data Products Support Associate/Analyst

sgs-job-4122

Engineering
 Texas
SQL
Excel
Power BI
Data Analysis
APIs
Technical Support

Contract - 24 Months

Location : Remote (Taylor TX) Small Description: The Data Products Support Associate/Analyst serves as the first point of contact for technical support, data requests, and reporting inquiries. This role supports internal and external users by ensuring data products, reports, and dashboards are accessible, accurate, and reliable. The ideal candidate will have strong analytical skills, experience with SQL and reporting tools, and the ability to bridge technical and business teams while delivering exceptional customer support.

Job Responsibilities:

  • Serve as the first point of contact for technical inquiries, application usage questions, and troubleshooting support
  • Receive, track, and manage data requests from internal and external stakeholders
  • Support the fulfillment, maintenance, and delivery of data products, reports, and dashboards
  • Utilize SQL, APIs, databases, and applications to retrieve, validate, and analyze data products
  • Monitor and troubleshoot reporting issues, data quality concerns, and access-related problems
  • Assist users with data access, report interpretation, and technical support inquiries
  • Log and document all support interactions and resolutions within ticketing systems
  • Collaborate with business and technical teams to gather reporting requirements and improve processes
  • Maintain documentation for reporting workflows, procedures, and data product requests
  • Support recurring, scheduled, and ad hoc reporting activities using Excel, Power BI, and Microsoft tools
  • Identify opportunities for process automation and operational efficiencies
  • Escalate complex technical issues to appropriate teams when necessary

Skills:

  • Strong proficiency in Microsoft Excel and Microsoft Office Suite
  • Working knowledge of SQL, including running and modifying pre-written queries
  • Experience with Power BI, reporting tools, and data analysis
  • Familiarity with APIs, databases, and data retrieval processes
  • Experience with ServiceNow, SharePoint, or similar ticketing platforms
  • Strong analytical, critical thinking, and problem-solving abilities
  • Excellent verbal and written communication skills
  • Customer-focused mindset with strong relationship management skills
  • Exceptional attention to detail and commitment to data accuracy
  • Ability to manage multiple priorities in a fast-paced environment
  • Dependable, reliable, and capable of meeting deadlines consistently

Education/Experience:

  • Associate’s or Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field
  • Experience in data support, reporting, operations support, business analytics, or similar environments
  • Experience working with databases, reporting systems, or ticket/request management platforms
  • Familiarity with relational databases and data management concepts
  • Experience supporting internal and external customers in a technical environment preferred

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